Business Support Services 3

Customer Care Services

In today’s multi-channel world, we believe in “Service First” when it comes to cater the needs of our clients. WSI has a solid experience in delivering reliable and accurate information to our clients and customers for sustaining customer loyalty and maintaining customer satisfaction. We empower our clients and customers to find answers to their questions 24 hours a day, seven days a week, which is a key factor in decreasing operational costs while increasing customer satisfaction rates.
Our customer care services include assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

Clearinghouse Operations

Our services at WSI include Handling voice calls, process for responding to surge call volume. We provide 24/7 call center service for the benefits of our clients. From communication aspects, we provide translation services and responding services for email requests within 24 hours. We also strive to provide daily, weekly and monthly call tracking services and review specific call in call database. We define categorize customer problems and provide recommendations to reduce recurring problems. We also facilitate our clients by providing trend analysis. 


Operations Excellence

We provide Operations Excellence support as a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the clients’’ business processes by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.
Our Operational Excellence team emphasizes the need to persistently improve by encouraging a better teamwork atmosphere. We believe that Safety and quality improvements for employees and customers lead towards becoming a better enterprise.

With our extensive experience in operations excellence, we have learnt that the constant improvement is not only about improving HR quality, therefore we recognize the pivotal importance of the processes and standards improvement.

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